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Refund Policy

  • A refund will only be processed if the company fails to provide a single suitable candidate within the specified timeline of 7–21 working days.
  • Following the first deployment or contract establishment, no refund will be issued. Genuine service issues will be addressed through replacement.
  • If candidates are rejected by the client based on looks, age, or caste, the amount will be non-refundable.
  • The trial is essential for evaluating candidates’ work. If candidates are rejected based on verbal communication during the trial, no refund will be provided.
  • Refunds will be processed within 10–15 working days from the date of the request once the company’s timeline (7–21 working days) has concluded.

 

Replacement Policy

  • Two replacements are allowed throughout the year in case genuine issues are identified during the service contract.
  • The annual charge must be settled within two days of the candidate’s joining to prevent a breach of the service agreement and to be eligible for future replacements.
  • At the time of replacement, the candidate’s current salary may not necessarily match that of the previous candidate. However, the salary will fall within the specified range outlined in the quotation.
  • Failure to receive the annual charge within two days will result in automatic termination of the service without prior notice.
  • Monthly salaries must be remitted to the company. If salaries are directly paid to the staff without our consent, the service agreement will be immediately terminated.
  • The assigned tasks should align with the discussion at the time of registration. If a candidate leaves due to an excessive workload not previously discussed, no replacement will be provided, and the service will be terminated.
  • No replacement will be offered in case a candidate departs due to untimely salary disbursement.
  • If a candidate is deemed unsuitable after joining, including during the trial period, or if the candidate finds the workplace unsuitable, releasing the candidate by paying a partial salary allows for alternative options to be provided by the company.
  • If the partial salary for a candidate is not received after they leave the premises, the company is not obligated to provide a replacement.