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Blinkcook – Refund Policy

Last Updated: May 2026

At Blinkcook, we provide candidate sourcing, screening, and matching assistance services for Cook, Maid, Babysitter, Home Nurse, Caretaker, and related domestic staffing requirements.

By registering with Blinkcook and making payment for any service plan, the customer agrees to the following Refund Policy and Terms & Conditions.

1. Service Nature

Blinkcook is a candidate sourcing and matching assistance platform.

Blinkcook assists customers in:

  • sourcing candidates,

  • screening profiles,

  • coordinating interviews/trials,

  • conducting operational follow-ups,

  • and facilitating candidate matching based on availability and customer requirements.

Blinkcook does not guarantee:

  • candidate acceptance,

  • joining confirmation,

  • long-term retention,

  • uninterrupted service,

  • or successful employment finalization.

Candidate selection and final employment decisions remain subject to:

  • mutual agreement between customer and candidate,

  • market availability,

  • salary feasibility,

  • work scope,

  • candidate willingness,

  • locality,

  • and operational conditions.

2. Service Validity

The standard service validity period is:

  • 7–21 working days for regular plans,
    OR

  • as specifically mentioned in the subscribed plan.

The validity period begins from:

  • successful payment confirmation,

  • requirement confirmation,

  • and service activation by Blinkcook.

3. Service Commencement

Service shall be considered commenced once any of the following activities are initiated:

  • Relationship Manager (RM) assignment,

  • requirement processing,

  • candidate sourcing,

  • profile screening,

  • candidate coordination,

  • candidate sharing,

  • interview scheduling,

  • trial coordination,

  • or operational follow-up.

Once service has commenced, operational and sourcing activities shall be deemed active.

4. Non-Refundable Operational & Sourcing Fee

The registration amount paid by the customer includes:

  • operational handling,

  • sourcing expenses,

  • candidate outreach,

  • RM coordination,

  • screening efforts,

  • communication expenses,

  • backend operational costs,

  • and platform service charges.

Accordingly:

  • Operational services shall be deemed rendered once sourcing, screening, candidate coordination, profile sharing, interview scheduling, or RM handling activities commence.

  • A non-refundable operational and sourcing fee shall apply once the service process has commenced.

  • This fee is applicable irrespective of candidate finalization outcome.

Current operational deduction:

  • Standard Plans: ₹999

  • Premium/Special Plans: As specified during subscription.

Blinkcook reserves the right to deduct reasonable operational charges toward sourcing and coordination efforts already undertaken during the active service timeline.

5. Refund Eligibility

Refund eligibility shall apply only under the following conditions:

A. No Suitable Candidate Finalized During Validity

Refund may be considered only if:

  • Blinkcook is unable to facilitate suitable candidate sourcing and coordination within the active service validity period,
    AND

  • no candidate has been finalized, deployed, trialed, or contracted through Blinkcook,
    AND

  • the customer has cooperated reasonably throughout the sourcing and evaluation process.

Candidate availability and matching are subject to:

  • prevailing market conditions,

  • salary feasibility,

  • locality,

  • workload,

  • timing compatibility,

  • candidate willingness,

  • and operational practicality.

B. Customer Hires From Another Source

If the customer hires a candidate from another source during the validity period, refund eligibility may be considered after deduction of applicable operational and sourcing charges, provided:

  • the hired candidate matches the original requirement submitted to Blinkcook,

  • and all required verification documents are submitted before plan expiry.

6. Verification Requirements For External Hiring Refund Claims

Customers must provide:

  • Candidate name,

  • Phone number,

  • Aadhaar card (front & back),

  • Salary details,

  • Timing details,

  • Number of visits,

  • Work scope,

  • Joining date,

  • and any additional verification requested by Blinkcook.

Blinkcook reserves the right to:

  • verify candidate details,

  • conduct operational verification,

  • request additional documents,

  • and reject claims involving mismatch or insufficient verification.

7. Refund Will NOT Be Applicable If

Refund shall not be applicable in the following situations:

  • Candidate sourcing and coordination activities were undertaken during the active service timeline.

  • Suitable candidates/profiles were shared or coordinated based on operational feasibility.

  • Candidate trial, deployment, joining, or contract establishment has taken place.

  • Customer rejects candidates due to changing preferences after sourcing has commenced.

  • Customer introduces revised work scope, additional duties, locality restrictions, timing revisions, religious/language preferences, or salary changes during the active service period.

  • Customer expectations fall significantly outside operational market feasibility.

  • Customer refuses trial or evaluation process.

  • Customer becomes non-responsive during active service timeline.

  • Customer directly hires a Blinkcook candidate outside the platform.

  • Customer fails to submit required verification documents.

  • Customer submits incomplete, false, misleading, or unverifiable information.

  • Customer engages in abusive, threatening, defamatory, or disruptive conduct toward Blinkcook staff.

8. Standard Duty Classification

Standard Maid Duties

  • Sweeping

  • Mopping

  • Utensil cleaning

  • Dusting

  • Basic household cleaning

Standard Cook Duties

  • Meal preparation

  • Basic kitchen cleaning

  • Roti/rice/curry preparation

  • Routine cooking assistance

Additional / Non-Standard Duties

The following tasks shall be considered separate operational requirements unless pre-declared:

  • Construction-related assistance

  • Material transport/pickup

  • Outdoor market errands

  • Heavy lifting

  • Multi-role helper duties

  • Driver/helper work

  • Commercial cleaning work

  • Elder lifting assistance

  • Specialized care work

Additional duties may:

  • affect candidate availability,

  • increase salary expectations,

  • extend sourcing timelines,

  • and affect refund eligibility.

9. Candidate Suitability

Candidate suitability is determined based on:

  • availability,

  • location,

  • salary feasibility,

  • willingness to work,

  • experience,

  • timing compatibility,

  • work scope,

  • customer expectations,

  • and operational practicality.

Blinkcook may coordinate a limited number of suitable shortlisted profiles based on operational feasibility and market availability.

Blinkcook does not guarantee:

  • immediate placement,

  • exact locality match,

  • exact demographic preference,

  • uninterrupted continuation,

  • candidate acceptance,

  • or guaranteed joining.

10. Fair Usage Policy

Customers are expected to evaluate candidates reasonably based on:

  • work suitability,

  • experience,

  • communication,

  • operational compatibility,

  • and practical job expectations.

Repeated rejection of candidates due to:

  • changing preferences,

  • non-work-related considerations,

  • unrealistic salary expectations,

  • demographic restrictions,

  • repeated requirement revisions,

  • or inconsistent expectations,
    may affect refund eligibility.

Requirements confirmed during onboarding shall be treated as the active sourcing requirement.

Major revisions after sourcing initiation, including changes in:

  • salary,

  • timing,

  • locality,

  • work scope,

  • staffing preference,

  • workload,

  • or additional responsibilities,
    may:

  • affect candidate availability,

  • extend sourcing timelines,

  • reset operational matching efforts,

  • and impact refund eligibility.

11. Communication Policy

Blinkcook reserves the right to:

  • restrict communication to official channels,

  • discontinue verbal communication,

  • and require email-only communication
    in cases involving:

  • repeated escalation,

  • abusive conduct,

  • operational disputes,

  • threats,

  • harassment,

  • or communication misuse.

Official communication channels include:

Personal employee numbers shall not be treated as official escalation channels.

12. Refund Review Process

Refund requests shall be reviewed only after:

  • completion of active service validity,

  • internal operational review,

  • candidate coordination verification,

  • and document validation.

Submission of a refund request does not guarantee refund approval.

Refund review timelines:

  • 10–15 working days after successful review and approval.

Approved refunds shall be processed only to the original payment source wherever applicable.

13. Limitation of Liability

Blinkcook’s total liability, if any, shall be limited only to the amount paid by the customer toward the subscribed service plan.

Blinkcook shall not be liable for:

  • hiring decisions,

  • salary disputes,

  • candidate behavior,

  • retention issues,

  • resignation,

  • abandonment,

  • customer-candidate disputes,

  • or third-party actions.

14. Platform Role

Blinkcook functions as a sourcing and matching assistance platform and shall not be treated as:

  • employer of the candidate,

  • guarantor of employment continuity,

  • or legal representative of either party.

Customers are advised to independently verify:

  • candidate suitability,

  • identity,

  • experience,

  • and working compatibility before final hiring.

15. Terms & Conditions

Registration & Payment

  • Registration/payment must be completed in advance before sourcing begins.

  • Payments made toward operational plans are subject to this policy.

Candidate Age

  • Standard candidate age range: 18–55 years.

Trial Policy

  • Trial duration, if applicable, shall be mutually coordinated.

  • Trial completion does not guarantee long-term continuation.

Salary Expectations

  • Salary depends on:

    • city,

    • workload,

    • timing,

    • family size,

    • accommodation,

    • and market availability.

Indicative salary ranges are approximate and may vary operationally.

Customer Responsibility

Customers must:

  • clearly communicate work scope,

  • disclose all duties before sourcing begins,

  • provide safe working conditions,

  • and cooperate reasonably during coordination.

Requirement Changes

Major changes after sourcing initiation including:

  • salary revisions,

  • timing revisions,

  • locality restrictions,

  • staffing preference changes,

  • or additional duties,
    may affect:

  • candidate availability,

  • timelines,

  • operational feasibility,

  • and refund eligibility.

Candidate Sharing Limit

Blinkcook may shortlist and coordinate limited suitable profiles based on operational feasibility.

Independent Verification

Customers are encouraged to independently verify:

  • identity,

  • police verification,

  • references,

  • and compatibility before final hiring.

16. Privacy Policy

Blinkcook collects customer and candidate information solely for:

  • service coordination,

  • operational processing,

  • verification,

  • and candidate matching.

Blinkcook does not sell personal customer information.

Customer information may be shared internally or with candidates strictly for operational fulfillment purposes.

Blinkcook reserves the right to retain operational communication records, including:

  • calls,

  • WhatsApp messages,

  • emails,

  • and coordination logs
    for service quality, dispute resolution, legal compliance, and operational verification.

17. Governing Jurisdiction

Any dispute arising out of Blinkcook services shall be subject to the jurisdiction of courts located in Guwahati, Assam, India.

18. Policy Updates

Blinkcook reserves the right to modify, update, or revise these policies and terms at any time without prior notice.

Continued use of Blinkcook services shall constitute acceptance of the updated policies and terms.